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Technical issues

If you are having technical difficulties with SmartScreen.co.uk, click on the links below for assistance.

For any further queries, please email smartscreen@cityandguilds.com.

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Why can’t I download the pdf files?

How do I save downloads?

I get a message reading 'session appears to have timed out'. Why is this happening?

How do I print the page without the content being cut off?

Why does the website appear too big or too small on my screen?

With the drag and drops, the image is too big so I can't drop all of the labels into the boxes.

Why can't I open the Sage files?

What version of Sage are the files in and can I use them in version 12.03?

Why do some files have no data in them?

My students are using Sage Instant. What is available in Sage Instant format on SmartScreen.co.uk?

How to I change the text size on SmartScreen.co.uk?

What browser can I use to view SmartScreen.co.uk?

Why do some words on SmartScreen.co.uk appear in grey?