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How can I subscribe?

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Subscribing to SmartScreen gives tutors and learners access to a wide range of useful and informative teaching and learning materials.

Get answers to your questions by clicking on the links below. If your particular query is not answered here then please do not hesitate to contact us by email to directsales@cityandguilds.com or telephone us on 0844 543 0000.

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How can I subscribe?

City & Guilds centres can subscribe by paying an annual fee based on the number and type of qualifications required. The full qualifications available and price list can be found at www.smartscreen.co.uk/courses

Subscription to SmartScreen resources is now fully integrated with the Walled Garden - our secure online administration system.

To subscribe or renew to SmartScreen simply visit /click on www.walled-garden.com and enter your Walled Garden login details. SmartScreen resources can be found under the appropriate qualifications. If you require further assistance with this process, please contact either your local office or telephone us on 0844 543 0000.

I do not have a Walled Garden login

If you have not used the Walled Garden before and would like to subscribe to SmartScreen, then complete the form attached below and either return it electronically to directsales@cityandguilds.com or fax it to 020 7294 3414.

Once you have received your login, you can follow the step by step instructions in our Walled Garden user guide on How to purchase SmartScreen, at the bottom of the screen. WHERE?

I have a Walled Garden login but am unable to order SmartScreen

If your login is not permitting you to purchase SmartScreen, then email directsales@cityandguilds.com with your centre number, email address, name and a contact number where you are available during UK office hours, and one of the team will call you to assist in placing your order.

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How is payment made?

How do I gain access to the Walled Garden to purchase SmartScreen?

I have completed the order process on the Walled Garden but have not received my order confirmation?

On what date will my access start and end?

How do I get a username and password to log in to SmartScreen.co.uk?

How do I log in?

What do I do if I have forgotten my password?

How do I find out which qualifications are available on SmartScreen.co.uk?

How do I add qualifications to my SmartScreen.co.uk centre profile?

How do I change my personal profile?

Further questions about subscribing or registering?

I’ve looked at the information on the website. How do I view the materials available to me?

How do I book an online demo?

What will I need to attend an online demo?

How long will my online demo last?

I have a number of colleagues who also wish to attend at the same time. Is that possible?

It’s less than 24 hours before the online demo I am interested in. Can I still attend?

I’ve booked to attend a web conference but am no longer available. What should I do?

I haven’t received the access email from you.

I have tried to click on the link to test the software but it won’t work. What can I do?