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How can I subscribe?

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Subscribing to SmartScreen gives tutors and learners access to enhanced teaching and learning materials. We are developing new materials on an ongoing basis and increasing the range of qualifications that will be supported on the site.

Get answers to your questions by clicking on the links below. If your particular query is not answered here then please do not hesitate to contact us: email on subscribe@smartscreen.co.uk or telephone our dedicated helpline number Mon-Fri during office hours on 020 7294 3435.

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How can I subscribe?

City & Guilds centres can subscribe by paying a small annual fee based on the number and type of qualifications required. A full qualification and price list can be found at www.smartscreen.co.uk/rollout

SmartScreen can be purchased via the Walled Garden at www.walled-garden.com, you will need to be registered to the Walled Garden in order to do this. If you are not yet registered please contact online@cityandguilds.com and ask for access to the Walled Garden to buy SmartScreen products. We will then be able to set you up with access to the Walled Garden and send you the necessary login details.

You are also able to subscribe by printing out an order form and faxing back to 020 7294 3414.

Once you have submitted your SmartScreen order, you will be sent an email confirmation of order with your login details, including instructions for additional tutors and learners to self-register online.

If you need any help with placing your order on the Walled Garden please do not hesitate to contact a member of the SmartScreen team on 020 7294 3435 or subscribe@smartscreen.co.uk.

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How is payment made?

How do I gain access to the Walled Garden to purchase SmartScreen?

I have completed the order process on the Walled Garden but have not received my order confirmation?

On what date will my access start and end?

How do I get a username and password to log in to SmartScreen.co.uk?

How do I log in?

What do I do if I have forgotten my password?

How do I find out which qualifications are available on SmartScreen.co.uk?

How do I add a qualification(s) to my SmartScreen.co.uk centre profile?

How do I change my personal profile?

Further questions about subscribing or registering?

I’ve looked at the information on the website. How do I view the materials available to me?

How do I book an online demo?

What will I need to attend an online demo?

How long will my online demo last?

I have a number of colleagues who also wish to attend at the same time. Is that possible?

It’s less than 24 hours before the online demo I am interested in. Can I still attend?

I’ve booked to attend a web conference but am no longer available. What should I do?

I haven’t received the access email from you.

I have tried to click on the link to test the software but it won’t work. What can I do?