I haven’t received the access email from you.
Subscribing to SmartScreen gives tutors and learners access to a wide range of useful and informative teaching and learning materials.
Get answers to your questions by clicking on the links below. If your particular query is not answered here then please do not hesitate to contact us by email to directsales@cityandguilds.com or telephone us on 0844 543 0000.
How can I subscribe?
How is payment made?
How do I gain access to the Walled Garden to purchase SmartScreen?
I have completed the order process on the Walled Garden but have not received my order confirmation?
On what date will my access start and end?
How do I get a username and password to log in to SmartScreen.co.uk?
How do I log in?
What do I do if I have forgotten my password?
How do I find out which qualifications are available on SmartScreen.co.uk?
How do I add qualifications to my SmartScreen.co.uk centre profile?
How do I change my personal profile?
Further questions about subscribing or registering?
I’ve looked at the information on the website. How do I view the materials available to me?
How do I book an online demo?
What will I need to attend an online demo?
How long will my online demo last?
I have a number of colleagues who also wish to attend at the same time. Is that possible?
It’s less than 24 hours before the online demo I am interested in. Can I still attend?
I’ve booked to attend a web conference but am no longer available. What should I do?
I haven’t received the access email from you.
We send out the access login details the day before an online demonstration. If the email is returned to us we try to make telephone contact with you to resolve this matter. If you have not received an access email by 9am on the day of your online demo, please call the helpline on 0844 543 0000 and we will arrange this for you.